Volkswagen Abbeville - Premium Picardie

I would like to reach out and thank the maintenance team and in particular Mr. Kevin Molder at this VW Garage. On a recent visit to France, close to midnight, my car broke down on the side of the motorway. A recovery company was called and parked us in a nearby hotel (Ibis, also very good and helped us with rooms at nearly 0200 in the morning). At 0800 the next morning I met Kevin. He speaks excellent English and could not do more to help. The world needs more Kevins! By 0830 the fault was diagnosed. By 0845 a part was found in a garage 40 km away and Kevin arranged for the part to be supplied. by 0850 people were working on my car. By 1100 the part was in the building. By 1145 I was back in the car and driving it. Amazing Amazing Amazing! This is a 5 star service garage. The people are friendly, very knowledgeable and most importantly; they really want to help and they care about the customer! If you own a VW and are in the area, if you need anything at all, you won't find better than this Garage anywhere. Thank you Volkswagen Abbeville. I really appreciated your help and the top service!

Good morning, I would like to express my disappointment with the delivery service I recently experienced, which was extremely poor. Allow me to explain the circumstances to you: I dropped my car off on a Monday at 7am, placing the keys in the mailbox, and immediately contacted the dealership at 8am to inform them of the situation. However, the person I called at 8 a.m. unfortunately forgot to pass this information on to the adjuster, resulting in him leaving without spotting my car. This mistake resulted in an entire day wasted, and I'll spare you the frustrating details that followed. To top it off, it was agreed that my rear rim would be repaired, which was included in the quote. However, when I got my car back, I immediately noticed that the color of the repaired rim did not match the other rims, and worse, it had been incorrectly repainted. I have attached photos so you can see these paint defects. In all honesty, did anyone seriously expect me to accept this level of service? I hope my answer leaves you in no doubt about this. Overall, I cannot recommend PREMIUM PICARDIE ABBEVILLE. It seems to be limited to basic servicing and car washing. Starting Monday, I will contact the workshop manager to hope that they can quickly correct their errors. Thank you for taking the time to read my review.

Good morning, I would like to comment on my last comment regarding my rim repainted in the wrong color as well as a paint that is peeling. The workshop manager had to find a solution for me and he promised me that he would not let go of my car until this matter was resolved. To date, several messages, audio messages, telephone calls and no response from this person. This has been going on for over 2 months. To flee !! The quality of service is poor! we have experienced much more serious in other brands!! PS: They dared to ask me to wait to answer their questionnaire that I received online...